Refund policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at hello@pixarama.de. Please note that returns must be sent to the following address:
Ariane Höhne
pixarama
Hornstr. 19
10963 Berlin

If your return is accepted, send the return shipment to the above address. Please note that you are responsible for the cost of the return shipment. Returns without prior approval cannot be accepted. 

If you have any questions about returns, please feel free to contact us at hello@pixarama.de. 

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / items not eligible for return
Certain items cannot be returned, such as custom-made items (e.g. special orders or personalised items). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item. Unfortunately, we cannot accept returns of sale items or vouchers. Exchanges Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

European Union – 14-day cancellation period
Regardless of this, you have the right to cancel or return your order within 14 days without giving a reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with labels attached and in its original packaging. You will also need the receipt or other proof of purchase. Refunds We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at hello@pixarama.de.